How we handle your information
Guest details are private
The guest list is available to the people given access to manage or view that wedding. Helpers at the entrance see a limited list for their part of the day, without phone numbers or email addresses. An invitation link opens only that family or group’s details, rather than the whole guest list.
Each guest opens their invitation through a private link. That link reaches one household’s own answers. Anyone holding the link can use it, so share it only with that household. A coordinator can revoke or replace it.
We do not sell guest details or use them for advertising. Like any online service, GuestTally relies on hosting and database providers to run, and information is stored on their systems.
When we delete guest details
Guest details are due to be deleted after the wedding’s chosen storage period, normally 90 days. The cleanup removes names, email addresses, phone numbers, replies, notes, check-in records and import records, and keeps overall headcounts. The account that owns the wedding can delete these details sooner in Event settings. If the scheduled cleanup fails, details remain until it runs successfully.
Copies on phones and in exports
Check-in can save a limited guest list on a helper’s phone for use without a signal. Disabling a link takes effect when that phone next connects. An expired link stops access when the app checks it, and the app clears its saved copy when it next runs. A phone that stays offline may still hold the list in the meantime.
After the wedding, delete downloaded lists and clear GuestTally’s browser data on shared phones. Deleting information from GuestTally does not remove exported files or existing backups; those copies have their own storage and deletion arrangements.
Vendor listings are public
A business that lists itself in the directory is asking to be found, so its name, description, location, photos and contact details are shown publicly after approval. Workspace drafts, new photographs and review notes are private to the owner and platform administrators. The last approved version stays public while changes are reviewed. Owners can withdraw their listing in the vendor workspace.
Saved vendors
When you save a vendor, we keep that listing reference with your account so you can find it on another device. Your saved vendors are private to you and are not shared with vendors or other coordinators. Choose Saved vendors in the directory to remove them. Comparison selections are held temporarily in your browser tab; a comparison link contains only public listing references. Details entered for a WhatsApp enquiry are shared with WhatsApp when you open the link, so review the message first.
Vendor accounts and enquiries
Your sign-in account is connected to the businesses you manage. An ownership request stores your explanation and account reference for an administrator to review. Do not submit passwords or identity documents in that request.
An enquiry stores your name, optional event details and conversation with the vendor. The customer and that business account can read the conversation. Your guest list and private wedding records are not attached. Closing an enquiry stops replies until either participant reopens it; it does not delete the conversation. Contact support if you need messages or account information removed. Email alerts are not enabled.
Invitation PDFs and email
Coordinators may save a household’s email address to prepare an invitation in their own email app. GuestTally does not send that email automatically. A PDF includes the household name, its invited gatherings and a personal reply link and QR code. Anyone with that link can use it. Share the PDF only with the intended household. Downloaded and forwarded copies remain outside GuestTally, and changing the design or deleting a guest cannot remove those copies.
Messages to support
The Contact form saves your name, reply email, topic and message in a private support queue. These details are used to handle your request and are not shown to vendors or other wedding accounts. Keep the reference if you need to follow up or ask us to remove your message. Please leave out passwords, invitation links and private guest lists.
Beta applications
Applying for the early beta saves your name, email address, town, wedding month and year, and your answers about guest numbers, gatherings, how you plan today and whether you are happy to give feedback. They are used only to choose and run the beta and are read by one administrator; they are not shown to vendors, other couples or anyone else, and nothing identifying is used for analytics. If you are not selected, or you change your mind, email us and we will delete the application.
Questions or requests
If you would like to ask what information we hold about you, correct something or request deletion, email us at privacy@guesttally.com.